#Is ultraviewer legit software
At some point she has inadvertantly clicked on a link that's downloaded some software onto her computer. Someone claiming to be from Telstra called her while she was on the computer. Unfortunately my 82 year old mum has fallen foul of this scam. Sorry for the long post, but here's my question: would telstra ever call it's customers and request remote access to their PC's, or is this some sort of scam that I was no previously aware of? These things, coupled with the fact that they requested remote access to my computer just seemed too dodgy to go along with. I was wanting them to confirm the department they were calling from, which I exclaimed, and he responded aggressively that he was a telstra technician and gave me an employee id number. When I asked them to confirm where they were calling from, they gave me an address in NSW, not the answer I was looking for. These people did not try to identify me when I answered the call, ie ask me to confirm my bigpond user name/account number/address etc. I ended the call at that point by simply hanging up. He told me he would transfer me to his supervisor, and then simply handed the phone to his supposed supervisor, who told me that I must go to the team viewer website and grant them remote access. He then asked me to go to the team viewer web site, at which point I refused to go any further. There was no such option, to which he explained that there should be a delete button, and this was "proof" that my computer is under attack. I was asked to open one of the logs, and he then asked if there was an option to delete to entry. He asked me to open Event Viewer and then show a list of application event logs. He asked me to turn my computer on, so I did. He claimed that my computer is downloading a lot of viruses without me knowing and if I don't fix it now my whole computer may become corrupt within the next couple of days.įrom the beginning of the phone call I was very suspicious but went along with him anyway. He informed me that my home broadband connection will be disconnected tomorrow unless I let him "fix" my computer. I received a phone call tonight from a person claiming to be a telstra technician.